Last Updated: 24 February 2026
Privacy Policy for Northwest Columbus Locksmith
Northwest Columbus Locksmith ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how Northwest Columbus Locksmith collects, uses, discloses, and protects your personal information when you use our services, interact with our website, or contact us. By using our services, you agree to the terms of this Privacy Policy.
What Information We Collect
Northwest Columbus Locksmith collects various types of information to provide and improve our locksmith services.
1. Information You Provide Directly to Us: When you contact Northwest Columbus Locksmith or request our services, you may provide us with personal information, including: * Contact Information: Your name, email address (info@northwestcolumbuslocksmith.com), phone number, and physical address (e.g., 18680-18894 County Rd 4-75, Montpelier, OH 43543) where services are required. * Service Details: Information about the locksmith service you need, such as the type of lock, vehicle information, nature of the emergency, or specific security concerns related to your property. * Communication Records: If you contact us via email, phone, or contact forms on our website, we may keep a record of that correspondence, including call recordings (where permitted by law and with prior notification) for quality assurance and training purposes.
2. Information Collected Automatically (Cookies and Tracking Technologies): When you visit the Northwest Columbus Locksmith website, we may automatically collect certain information about your device and browsing activity. * Usage Data: This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and the dates/times of your visits. * Device Information: Information about the device you use to access our services, such as device identifiers and mobile network information.
How We Use Your Information
Northwest Columbus Locksmith uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule appointments, dispatch technicians to your location, perform requested locksmith services, and provide estimates or invoices. * Communication: To communicate with you regarding your service requests, appointments, service updates, and to respond to your inquiries or feedback. * Improve Our Services: To understand how our services are used, diagnose technical issues, and improve the quality and efficiency of Northwest Columbus Locksmith's offerings. * Billing and Payment Processing: To process payments for services rendered. Please note that Northwest Columbus Locksmith does not store full credit card details on our servers; this information is handled securely by our third-party payment processors. * Legal Compliance: To comply with applicable laws, regulations, and legal processes. * Fraud Prevention and Security: To detect, prevent, and address technical issues, fraud, or security incidents related to our services and website.
How We Share Your Information
Northwest Columbus Locksmith may share your personal information in the following circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as dispatch software providers, payment processors, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Northwest Columbus Locksmith's assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Data Security
Northwest Columbus Locksmith takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your data from unauthorized access, use, alteration, and disclosure. These measures include:
* Encryption: Using SSL/TLS encryption for data transmitted through our website. * Access Controls: Limiting access to personal information to authorized employees and contractors who need the information to perform their job functions. * Secure Systems: Employing secure software and systems for data storage and management. * Regular Reviews: Periodically reviewing our security practices to ensure they remain robust.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, Northwest Columbus Locksmith cannot guarantee its absolute security.
Third-Party Services
Northwest Columbus Locksmith uses third-party services to support our operations:
* Google Analytics: We use Google Analytics to collect information about how visitors use our website. This helps us understand website traffic and improve user experience. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's privacy practices and opt-out of Google Analytics by visiting the Google Analytics opt-out page. * Payment Processors: When you make a payment for our services, we use third-party payment processors. Northwest Columbus Locksmith does not directly store your credit card details. All payment transactions are encrypted and processed securely by these third parties, who comply with industry standards for data security. * CRM/Dispatch Software: We may use third-party customer relationship management (CRM) and dispatch software to manage customer interactions, schedule services, and optimize our locksmith operations. These platforms are contractually bound to protect your data.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience.
* What are Cookies? Cookies are small text files placed on your device by a website that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the site owners. * How We Use Them: Northwest Columbus Locksmith uses cookies to: * Essential Cookies: Enable core website functionality, such as navigating the site and accessing secure areas. * Analytics Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This allows us to improve website content and navigation. * Your Choices: You can control and manage cookies in various ways. Most web browsers allow you to modify your browser settings to decline cookies or delete them. However, if you disable cookies, some features of our website may not function properly.
Your Privacy Rights (US State Laws)
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US privacy laws, such as the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), and Connecticut Data Privacy Act (CTDPA). Northwest Columbus Locksmith respects these rights and is committed to upholding them.
These rights may include:
* Right to Know/Access: The right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting or selling it, and the categories of third parties with whom we shared it. * Right to Delete: The right to request the deletion of personal information that Northwest Columbus Locksmith has collected from you, subject to certain exceptions. * Right to Correct/Rectify: The right to request correction of inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: The right to opt-out of the "sale" or "sharing" of your personal information (as these terms are defined under applicable state laws) for purposes such as cross-context behavioral advertising. Northwest Columbus Locksmith does not currently sell your personal information for monetary consideration. * Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing your request.
Data Retention
Northwest Columbus Locksmith retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, complying with legal obligations (such as tax and accounting requirements), resolving disputes, and enforcing our agreements. The specific retention periods vary depending on the type of data and the purpose for which it was collected. For example, service records may be retained longer for warranty or follow-up purposes.
Children's Privacy
Northwest Columbus Locksmith's services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information as quickly as possible.
Changes to This Privacy Policy
Northwest Columbus Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact Northwest Columbus Locksmith:
Email: info@northwestcolumbuslocksmith.com Address: 18680-18894 County Rd 4-75, Montpelier, OH 43543 Location: Northwest, OH 43543, USA
